Call Centers

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Career Paths: Call Centers is a new educational resource for call center professionals who want to improve their English communication in a work environment. Incorporating career-specific vocabulary and contexts, each unit offers stepby-step instruction that immerses students in the four key language components: reading, listening, speaking and writing. Career Paths: Call Centers addresses topics including communications equipment, job opportunities, answering calls, tech support and automated systems.

The series is organized into three levels of difficulty and offers a minimum of 400 vocabulary terms and phrases. Every unit includes a test of reading comprehension, vocabulary and listening skills and leads students through written and oral production.

Included Features

  • A variety of realistic reading passages
  • Career-specific dialogues
  • 45 reading and listening comprehension checks
  • Over 400 vocabulary terms and phrases
  • Guided speaking and writing exercises
  • Complete glossary of terms and phrases

The Teacher´s book contains a full answer key and audio scripts.

The audio CDs contain all recorded material in American English and British English.

Books 1-3 of Career Paths: Call Centers are rated for the Common European Framework of Reference for Languages at A1, A2 and B1 respectively.

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